FAQ

Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address. ● Ask your local post office if they have your package. ● Stop by your neighbors in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at theislandest.2023@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.

It takes 2-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typical shipping times are: USA: 3-​4 business days International: 5-15 business days

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees. We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at theislandest.2023@gmail.com! If you find something wrong with your order, misprinted/damaged/defective items, please let us know in under thirty days after your product has been received. Claims deemed an error on our part are covered at our expense. For packages lost in transit, please submit all claims in under 30 days after the estimated delivery date.

If you would like to change your order and the order hasn't begun fulfillment and the status is Waiting for fulfillment, Then please contact us at theislandest.2023@gmail.com and we will fix your order free of charge!